” The biggest selling factor, however, has always been the wonderful customer service provided by the EQMars team …more.”
“This was definitely a very wise investment by the university to overhaul an outdated, cumbersome paper inventory method that was inaccurate and hard to manage ….more”
“EqMARS gave us a piece of mind knowing the data is available accurately, we can produce reports of all data and transactions…more”
“ESC stands behind their product and always there to help us. This was definitely a good investment…more”
EQMars has helped our organization countless times with inventory tracking and asset management. The biggest selling factor, however, has always been the wonderful customer service provided by the EQMars team. Whenever we are having an issue, whether it be something on our end or an internal bug, they are quick to provide support in a timely, yet thorough way.
– Laura R
We sent an initial spreadsheet inventory to EqMARS and they built our inventory. Once we were given access to the database, we were able to verify equipment, add various data such as specific model, serial numbers and equipment condition. After the database was complete, which was a tedious but necessary step, we were able to print barcodes that automated our check out process, allowing for a more accurate, current and reliable inventory.
While the product is fairly straightforward and intuitive, its greatest asset is the incredible customer support. As with any new program, I was able to contact the company at any time, explain my situation and receive a phone call and a solution promptly. I felt they were working on my behalf to ensure I had the best experience possible with their product.
One of the finer features was being able to establish an authorized user list for students. They could access the user’s version of the database and select the item they wished to check out. When I (as an Administrator) logged in, I knew immediately which items I needed to pull from the Equipment Room to facilitate faster check out for the students. With the user list, each checked out item was logged under a specific user, providing tracking for each piece of equipment should it not be returned on time. The ability to select a return due date for each piece of equipment was a great time saver as the system generated reminder emails for the specific user, reminding students about their equipment return dates.
The program is not sleek looking, but aesthetics mean little when it’s doing the job you expect it to do. This was definitely a very wise investment by the university to overhaul an outdated, cumbersome paper inventory method that was inaccurate and hard to manage.
– Julie R
Previously, we had a MS Access database that was developed over 12 years ago and had many features, but was not fulfilling our needs anymore. When we compared several solutions, we found that EqMARS had what we needed, supported multi-user, and was priced more reasonably than other packages in the market.
Overall, EqMARS has all the functionality we need, intuitive to use, and the menus, screens, & colors are well designed. More importantly, it gave us a piece of mind knowing the data is available accurately, we can produce reports of all data and transactions, and that ESC stands behind their product and always there to help us. This was definitely a good investment.
– Andaz A
EqMARS was one of our top choices.. Very straight forward and didn’t have a lot of excessive options that are distracting.
Other software that I looked at were doing too many different things, without really being helpful for the resource component. Also the interface is very straight forward and user friendly.
– Kathleen T